Kobalt is one of the most recognized brands in the power tool and outdoor equipment industry. Their products are reliable, but sometimes they can fail. In these cases, you may want to opt for the Kobalt warranty without a receipt because you may have misplaced your purchase invoice.
However, it is necessary to know the return policy of the company. This is in order to know the process to return defective or unsatisfactory products. The brand includes warranties for many of its products, but we must consider the policies they have in place.
Is the warranty on all Kobalt tools the same?
No. The Kobalt brand will offer you a 5-year warranty on selected tools. This warranty covers defects in materials or workmanship in the manufacture of the tool. It is a warranty that applies to the original owner of the product and will cover the tool itself.
This type of warranty excludes consumable components and accessories that degrade with use. This is a warranty that does not cover abuse, use, or regular wear and tear. It also does not cover improper maintenance of the tool, illegal repair or alteration, or any problems resulting from improper use.
Warranty on batteries and charger
The warranty on the battery is only 3 years, as well as on the charger of the power tools. In these cases, both defects in materials and workmanship will be covered. As with the tool, this type of warranty applies only to the original owner of the product, excluding any problems due to misuse.
Commercial and rental guarantee
For compressors and other outdoor electrical equipment, a 90-day commercial and rental warranty period will be offered. In this way, customers can be assured that they will receive a high-quality product, even for demanding applications.
Warranty on 24V portable power tools
24V portable tools have a unique return and warranty policy. These types of tools can be returned within one year of purchase for a full refund. This is the no questions asked policy, so you can return the tools without having to give any kind of explanation.
It should be noted that the brand’s accessories and consumables do not have a warranty. This is because they are parts that are designed for wear and tear, so they will not be covered by Kobalt’s warranty.
How to return a product to Kobalt?
If you have a Kobalt product that meets the requirements to apply for the warranty, you will have the following alternatives:
You can return your Kobalt product online in a simple way by following these steps:
- Contact customer service, where you will be asked for your details and the reason for the return.
- Pack your product securely, including all original parts and accessories, and a copy of the receipt.
- Wait for the return authorization number, which will arrive with a shipping label to be attached to the package.
- The package must be shipped following the instructions provided by the brand.
- Wait until the return is processed and confirmed.
It is also possible to return Kobalt products directly to a store as follows:
- You must go to the store where you purchased your product.
- Bring your receipt and the product to be returned.
- Talk to a Kobalt representative, and explain the reason for the return.
- The representative will verify product and warranty coverage.
- If the product is under warranty, repair or replacement will be made free of charge.
Is it possible to claim Kobalt’s warranty without a receipt?
The truth is that if you have lost the purchase receipt, it will be difficult to make a warranty claim on the product. This is because the company’s warranty policy requires that you have the receipt and that you are the original owner.
However, customer service will do everything they can to help you resolve the problem you are having with your product. You will not be eligible for a refund if you do not have a receipt, so it is important that if you purchase Kobalt products you keep the receipt in a safe place to ensure that you are covered by the brand’s warranty.
Please note that the warranty does not cover used or second-hand products, as it will only cover new products. In addition, warranty coverage is always limited to the original owner, so a third party will not be able to make a warranty claim on the product.
What is the Kobalt Hassle-Free Lifetime Guarantee?
The Kobalt brand takes care to design and produce tools that will meet the expectations of every mechanic. However, in some cases, there can be confusion with this warranty policy because it can be confusing to have things like hassle-free or no questions asked in the warranty.
Many customers believe that this means they can make claims without the need for a purchase receipt. However, for the warranty on these products to be valid, proof of purchase must always be provided.
In some cases, if you have lost the original purchase receipt, you may choose to present the credit card that was used to purchase the product or a valid driver’s license. In the case of Lowe’s, some customers have been successful in their Advantage Card claims.
This is because when the card is scanned, it will show all purchases that have been made since you purchased the card. However, this will only work if you have purchased your tools from Lowe’s, and these methods will not work if you are looking to claim the warranty directly with the brand.
Are Kobalt or Craftsman tools better?
These are two brands that are similar in quality and reputation, so it is difficult to make a decision between the two brands. Craftsman is a highly reputable brand that has been in business since 1927, and throughout its history has designed very good quality tools.
However, Kobalt is a newer brand because it started operations in 1998. Many customers prefer this second brand over Craftsman, especially because they have some tools that may be of better quality.
In the end, both brands will offer you tools that are of very good quality, and that will undoubtedly be perfect for any job you want to do. Keep in mind that both companies have their own warranty policies, so you should look into these before making your purchases.
Maintenance and care for Kobalt tools
The maintenance and care of Kobalt tools can increase the useful life of your products. To do so, you will need to clean your tools regularly, store them in a suitable place and follow the manufacturer’s recommended usage guidelines.
Be sure to follow all of the manufacturer’s maintenance recommendations found in the tool’s operation manual. Please note that products that are not properly maintained may not qualify for warranty coverage.
For this reason, maintenance is crucial, as well as pre-inspection before using the tools to make sure they are working properly. If the product is not working properly, it is best to have it repaired or replaced.
- Miller, C. (2023, July 5). Kobalt’s return policy. Employment Security Commission. https://www.ncesc.com/kobalts-return-policy/
- Team, U. H. (2022). Lowes not honoring Kobalt warranty? (Here’s what you can do). com. https://upgradedhome.com/lowes-not-honoring-kobalt-warranty/