Petsmart is one of the most popular stores for pet owners. It is the designated place to find everything they need. They have an extensive variety of products, from food to furniture to adapt the space to the animal, according to many of its users, they make sure to offer only quality things.
However, there will always be products that you will want to return because maybe it was not what you expected or you made the wrong choice. Before this happens, you need to know their return policies to avoid inconveniences in case you purchase a product that you cannot return.
Just as Ross has return policies, PacSun has different return policies, and Tuckernuck also offers a return and exchange system, PetSmart also has its own rules, and you should know about them.
How does Petsmart’s return policy work? Are there returns without a Receipt?
To begin with, you have a maximum period of 60 days to return the purchased products, also, like any establishment, you need to bring the purchase receipt for the return. Make sure that the item is in its original packaging and without any detail that would prevent it from being sold again.
|Return policy details
|Maximum 60 days for returns
|Invoice is required
|We do not accept returns of medications
|In the return they will only give you the money for the product, not for the shipping or packaging.
|If the return is due to bad condition of the product, you will be refunded the full value of the product.
For prescription drugs available in the store, it is not possible for you to receive a return or exchange. Similarly, merchandise cards cannot be exchanged for cash.
Now, when you make a purchase at Petsmart you have to pay for additional services such as shipping, gift wrapping, handling, or any other service you request during the purchase. At the time of return, you will only receive the cashback of the purchase amount without the added service charges.
However, if the reason for the return is that you received a product in poor condition or defective, the refund will be made taking into consideration the amount charged for additional services. For any exchange or return, you must go to the store where you purchased the item.
What products are non-returnable at PetSmart?
Almost all products available at PetSmart stores are returnable, even if you have lost your receipt. But this is not a rule for all. For those products with a value of more than $10, you need to present the receipt; a rule that applies to things such as:
- Vitamins or pet medications that do not require a prescription to purchase
- Any electronic items such as collars, fencing, or entertainment
- Grooming tools
- Pumps or filters
Step-by-step for returns at PetSmart
As you’ve seen, you can return products you’ve purchased either online or at one of PetSmart’s physical stores. Regardless of how you purchased it, you need to follow the same steps to complete the return successfully.
To begin, go to the store where you purchased the item or find the nearest one from their online page, making sure to bring it back in the original packaging you purchased it in.
Once at the store, they will ask you for the receipt and the credit card you used to make the payment. If for any reason you do not have the receipt, a valid ID must be presented to the clerk.
In this case, you will get a store credit that allows you to purchase a product for the amount of the refund. If you have the receipt, the employee will proceed to evaluate the product you are returning to make sure it is in good condition and in the original packaging in which it was sold.
When they are sure that the product is in good condition, they will proceed with the refund; this will be done through the same method in which you made the original payment.
The person in charge of proceeding with the return will explain each of the steps to follow and how you will get a refund.
Return of products by mail
On the other hand, you can return the product by mail. This is an alternative when you cannot go to one of the PetSmart stores. The first thing to do is to pack the item very well to avoid damage during shipping. On the receipt, you will find the return slip, you must select the reason and make a copy to have as a backup.
Now just take the product to the shipping location and make a note of everything so you can track your product.
Within the company’s return policies, it is very well explained that all return shipping costs are at your expense. In addition, you will not be able to request exchanges through this means, you can only return the product by mail. The return must be sent to 2221 John Glenn Avenue, Columbus, OH 43217.
What happens if you receive a defective or damaged product?
When you shop online you run the risk of receiving products in poor condition or with a defect, this may be due to transportation or the little revision made in the store. In any case, you can request an exchange within 30 days of receipt.
To return it you need to call the customer service phone number mentioned above, before the call, you need to have all the information at hand, regarding the order number and product number from the original confirmation email. You will also be asked for your address and telephone number.
Customer service will guide you through the entire process to make the return as fast as possible, and will also take care of all return shipping costs.
On the other hand, if you do not contact customer service from the beginning, you will be responsible for the return shipping costs.
If you have any doubts, you can visit the PetSmart website and look for the customer service options to ask any questions you may have. The return process is simple when you have all the necessary information to complete it successfully, and the specialized staff is always attentive to help you.
“Return and Refunds.” Pet Supplies, Accessories, and Pet Food – Pet Stores | PetSmart, https://www.petsmart.com/help/returns-and-refunds-H0008a.html#:~:text=Returns%20or%20Exchanges%20Without%20a,be%20refunded%20in%20the%20original
“Returning a Product.” PetSmart, https://www.petsmart.com/help/returns-and-refunds-H0008c.html