Many users have questions about how to make a Cricket Phone insurance claim. To make this type of claim, you should keep in mind that you must have Cricket Protect, through which claims will be approved quickly and, in most cases, submitted the next business day.
It should consider that must submit claims within 60 days from the date of the loss incident. This way, you will be able to have the replacement device in a very short time. However, you may still have doubts about how to file a Cricket Phone insurance claim, so I invite you to read on.
How do I file a phone insurance claim?
To make a phone insurance claim, you need to have the phone number of the device, make and model, billing address of the account holder, date, time, location and details of the incident, and a credit or debit card to pay the deductible. Once you have all this information, follow these steps:
- Call customer service at 1-855-309-8342 to file the claim, or do it directly from the Phone Claim website.
- When the claim is approved, wait for the replacement phone to arrive, which will arrive the next business day.
- Activate the new phone as soon as it arrives, and follow the activation instructions with the replacement phone.
The non-refundable device deductible must be paid for the claim to be effective. This deductible is usually $10 to $250, depending on the device. If the device is a high-end device, the deductible will be higher, whereas, for cheaper models, the deductible will be lower.
For what damages can a claim be filed?
It should note that a phone insurance claim can be filed for Cricket Wireless as long as your insurance plan covers the problem. You can also file a claim per the coverage plan provided by the phone company.
It is a process that will be different for each person and will be detailed in the specific insurance plan purchased. It is an insurance policy that works much like any insurance policy.
These policies will be the same as traditional insurance policies, whereby you will pay each month in exchange for the guarantee on the specific damages stated in the insurance.
However, each policy is different, so you should always read the fine print to determine if you have a deductible. If you have one, you should check to see if you have already met it, and this way, you will know if the insurance will respond to your cell phone.
What can you do if the insurance company denies the claim?
In many instances, when a Cricket Wireless phone insurance claim is filed, the carrier may deny the claim. Likewise, the phone insurance company may also deny the claim.
But, all is not lost because you can still file a complaint or claim for a settlement, known as consumer arbitration. It will be a good way to get the compensation you need and hold the company accountable for what you are paying in insurance amounts month after month, and avoid getting ripped off.
What does Cricket phone insurance cover?
You may not be sure if you can claim as a Cricket Protect beneficiary, and you don’t know if the $8 per month cost is worth it. Among the things Cricket phone insurance can cover are:
- Loss
- Theft
- Accidental breakage
- Liquid damage
- Warranty exchanges
- Non-warranty breakdowns
- Telephone
- Standard battery
- Standard wall charger
- SIM card
On the other hand, if you have contracted the protection service, it will also include some benefits such as:
- 16GB of storage for photos and videos.
- Protection from having to buy a new phone at a full retail cost in case of damage or theft.
- Great phone coverage that allows you to meet all your needs.
- Convenient replacement process to get you back to a working phone.
- Same-day repair of the broken screen for $29 in certain areas.
However, you should note that Cricket manages a cell phone table included in insurance responses.
If your phone is not in this group of devices, your application will most likely be rejected, so you should check the official website because this table is constantly changing.