Hello, Fresh is currently the largest exponent of meal delivery in the United States. It works on a monthly subscription; the customer will receive 3 to 5 orders of ingredient kits or pre-made meals with cooking instructions. What happens if I want to cancel an order in Hello Fresh?
To cancel a Hello Fresh order, you must be careful in the process because if it is not done correctly, the order might arrive the same. Maybe you came to the conclusion that the Hello Fresh delivery plan is not right for your specific needs, so let’s see how to cancel a Hello Fresh order without much hassle.
How to cancel a Hello Fresh order?
To cancel one or several of Hello Fresh’s weekly orders, you must be careful with the deadlines because they are the ones that will help the cancellation be successful.
Skipping an order is not uncommon; it is usually done when the beneficiary is not at home, on vacation, or does not want to receive the package on a specific date.
To cancel an order, go to the Hello Fresh page to where it says “My Deliveries” and look on the right side for the option “Edit my delivery” A menu with different options will appear, among them the option to “Skip this week,” click on that option and that’s it.
The most complicated part of canceling the order is the time in which you do it. Why? Because whether or not your order is effectively canceled will depend on the day and time. According to Hello Fresh policy, changes in orders must be made before 11:59 pm the week before the delivery you want to cancel.
The deadline to cancel the order is five business days; if you would like to cancel the order on a Friday, you must cancel the previous Monday.
If you try to cancel an order without taking the five day policy into account, the order will still be delivered, and money will be deducted from the linked card, even if the whole cancellation process has been done.
That is why it is important to consider the business days. In addition, if you cancel just one order, the following week, you will continue to receive the orders normally.
How do I cancel a Hello Fresh subscription?
To cancel your Hello Fresh subscription, you should know if you have an order coming; if so, even if you cancel the subscription, the order will still arrive, and your card will be charged. You must cancel the order before 11:59 pm, five days before the kit arrives.
To cancel the account, log in to the Hello Fresh website.
Once in your account, click on the profile name. The available options will appear, and you must choose “Account Settings”. Almost at the bottom of the page is the option “Cancel plan,” Click on it, then an ad will appear telling you not to cancel the plan, ignore it and close the window.
The page will ask you why you want to cancel your subscription, and you will have to click “cancel anyway” while you follow the instructions; remember that the page will display ads like “Are you sure you would like to cancel the subscription?”.
Once you have completed the steps, you will receive a notification verifying that you are no longer part of Hello Fresh, along with the date of the last kit that was or will be sent.
Once you have the receipt, it is important to check the delivery date to verify that you have successfully canceled the order. Otherwise, your order will be scheduled to arrive within the week, and your card will be charged even if you have already canceled the subscription.
Other options for canceling
It is possible to cancel both the orders and the account in the application; you have to tap on the menu option “subscriptions” and then choose the option “Cancel plan.” The steps explained above must be followed; however, for greater convenience, it is recommended to do it from the Hello Fresh website.
Another option available is to call customer service to make a request at (646) 846-3663 or email hello@hellofresh.com explaining that you want to cancel the account.
In both cases, you must wait for the verification of success and the invoice with the last order to ensure no more kits will arrive.
References
- “How to cancel Hello Fresh.” Hello Fresh, https://www.hellofresh.com/about/how-to-cancel-hellofresh-subscription%20https://www.hellofresh.com/about/how-it-works?redirectUrl=/my-account/deliveries/menu?showSkipHelp=true&landing=editable