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DoorDash won’t let me cancel DashPass?

DoorDash is one of the leading delivery services in the United States

by Maria Laura
8 November, 2022
in DoorDash
DoorDash won't let me cancel DashPass?

When purchasing a new service such as DashPass on DoorDash, you may want to know whether subscriptions can be canceled. And if there is an error in your purchase,  then it’s important to know how to opt for a refund.

We often find ourselves canceling a service that we previously subscribed to because we want to stop getting charged monthly. In the following article, we will clarify doubts about the cancellation of subscriptions in DoorDash and obtaining refunds.

Contents

  • Considerations at the time of canceling the subscription
    • If you want to keep the benefits, make an early cancellation
    • Don’t cancel before your free trial comes to the end
  • Cancel DashPass subscription
  • How can I cancel my DashPass subscription through the mobile app?
  • How can I unsubscribe from DashPass via the website?
  • DoorDash DashPass refund
    • How do I request my refund?
    • How long does a DoorDash DashPass refund take?
  • Will the dasher pay me the equivalent amount if an item is missing from my order?

Considerations at the time of canceling the subscription

If you are planning to cancel your DashPass subscription, we recommend several options before you cancel your subscription.

If you want to keep the benefits, make an early cancellation

DoorDash’s policies explain that if you have already charged your monthly subscription, you enjoy all the benefits DashPass provides. So one option is to make a cancellation close to your monthly renewal day.

This way, even if the subscription is canceled, the user has the whole month to enjoy all the benefits they had when they were a DashPass member. The only thing that will change is that the benefits will be automatically deactivated when the next renewal day is reached since the subscription is already canceled.

Don’t cancel before your free trial comes to the end

DoorDash allows you to take a trial period to enjoy all the benefits you will have if you subscribe. To do this trial period, you must register a payment method so that you will be charged when the trial period ends.

Check ➤  How does DoorDash make money

Any person can cancel the trial period before it ends and thus avoid the monthly payment; however, if the trial period is canceled before the end of the month, all benefits will also be canceled.

It is recommended to cancel the subscription one day before the end of the trial period or on the day of cancellation.

Cancel DashPass subscription

It is possible to cancel DashPass subscriptions at any time through the application or the official DoorDash website.

However, it is important to consider different aspects to avoid additional charges. You must cancel your subscription at least one day before the next scheduled subscription date; otherwise, you will be charged for the subscription period. 

If your renewal date is August 20, you must cancel before 12:00:00 am on the same day. Once the subscription is canceled, you can enjoy DashPass benefits until the end of the current billing period.

You may also cancel the subscription at the beginning of the billing month. On the other hand, it is essential to keep in mind that when you cancel the subscription during the trial period, you will lose the benefits immediately, and you will not be able to enjoy them again in the same account.

How can I cancel my DashPass subscription through the mobile app?

You must first log in to the DoorDash app and select the icon in the top-left corner.

Here you will see different options, from which you will choose “Manage DashPass” followed by “End subscription.” Finally, you will be asked to confirm the subscription cancellation by tapping “End subscription” again. That’s it! You’re done.

How can I unsubscribe from DashPass via the website?

Unsubscribing from DashPass via the DoorDash website is similar to the mobile app. You need to go to their website and log in.

doordash dashpass

Similarly, select the icon in the top left corner of the screen, followed by “Manage DashPass.” Then double-tap the “end subscription” option.

Check ➤  When does Doordash Pay?

Both processes are simple, so you can choose either depending on your convenience.

DoorDash DashPass refund

Through DashPass, it is possible to obtain refunds by following a series of steps. To request a refund, you must select the order in question and fill out the refund request through the DoorDash application.

In this section, you will have to explain the problem with the order. DoorDash will allow you to choose how the refund will be made, either as a credit in your account for future orders or in your bank account.

In addition, if your subscription was through a free or promotional trial, you can request a refund for the DashPass membership fee.

This refund will occur if you cancel your subscription within 48 hours of the subscription payment. Once this period has passed, you will not be able to get a refund unless DoorDash cancels your subscription.

How do I request my refund?

Log in to your account and go to the “Orders” section. Here you can choose the order for which you would like to be refunded.

Click on “Help” and select the problem you encountered with your order. You can add additional information under “Details.” Proceed to submit the report.

However, you should note that DoorDash’s terms of service state that customer payments are final once the order has been completed and delivered.

That is why DoorDash is not obliged to give refunds for problems related to orders. However, they review each individual case to be able to assess the situation.

Among the main problems for which DoorDash could give a refund are that the food arrived late, the order never arrived, you received the order from someone else, low-quality food, and incorrectly prepared meals.

How long does a DoorDash DashPass refund take?

If you qualify for a DoorDash refund according to the reasons stated above, it will be processed immediately. However, it will take 5 to 7 business days for the refund to be reflected in your bank or DoorDash account.

Check ➤  What is a DoorDash Red Card?

If you have opted to receive the refund to your card, the amount will be refunded to the card you used to pay for the order.

You can also check the refund status through the email you should have received with the details of the date of issue and the total amount.

Another way to check the status is through the DoorDash application. Once logged in, go to the “Orders” tab and select “Order History.” Here you can see the receipt, the amount to be reimbursed, and the issue date.

If it has been more than seven days since the refund was issued and you still have not received it, please get in touch with DoorDash support for a status update.

Will the dasher pay me the equivalent amount if an item is missing from my order?

The answer is no; these situations are out of the dasher’s hands. Once they have left the restaurant, according to company policy, they will not be responsible for missing items.

That’s because, through customer complaints about possible tampering with their orders, restaurants have found it necessary to seal or staple orders.

This makes it impossible for the dasher to verify the contents of the bags, so the fault lies solely with the restaurant. In these cases, the best option is to opt for a refund through DoorDash.

References

  • “DoorDash Customer Support.” Community Help Hub, https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-Dashpass-subscription?language=en_US. 
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