Does Acceptance Rate matter to Grubhub?

A high acceptance rate promises excellence in the overall service for drivers and customers, thus offering quality and making the company stand out.

There are many contradictions on the subject, some say that the acceptance rate matters, while others disagree. We will now address the questions and come to conclusions.

Position as a driver at Grubhub

The schedule is assigned according to the acceptance rate; each driver is independent, which gives them the freedom to decide whether to accept an assignment. Of course, every action has its consequence: the service is negatively affected by rejecting requests.

Position as a company

There are no penalties or sanctions to drivers for having a low acceptance rate, but it truly affects their extra income by earning fewer or no tips.

 It is up to the drivers to decide how much income they want to generate, as it is an independent job, and they must be willful and organized.

Negative impact on the business

Constant order deviation generates delays in delivery times for customers, creating disadvantages for the next purchase. Similarly, it affects the driver’s acceptance rate, bringing points to a level of disadvantage if the goal is to become Top Dasher.

Requests remain the same if the acceptance rate decreases, but not completing accepted orders does put the driver’s service on red alert for possible account deactivation.

Terminating the contract for excessive order rejection is feasible. It doesn’t happen often, but it may be possible. If agency partners notice constant complaints, they will take action to maintain customer satisfaction.

Positive impact

Working full-time adds points to the bottom line; to calculate the acceptance rate, you must add up the orders accepted and placed throughout the week.

If you had a referral rate of 80%, your total acceptance rate would be 80%. The more orders you take, the higher your acceptance rate, and your win-win rate will be higher.

Maximize your profits with Grubhub

To be a good operator, in this case, a Grubhub driver, it is important to remember the following tips.

Do not always accept

Sometimes turning down a request is the best sign of wisdom you can have, but that doesn’t mean you have to become bad at what you do.

It is normal to encounter traffic, many orders ahead in the restaurant, and little things that you notice slow everything down. When this happens, the best thing to do is to divert the order. 

Challenging ourselves makes us better, but being aware that some things are beyond our course of action makes us twice as wise.

Long-distance orders

When a service is at a distant location, it also raises the pay rate because it recognizes the effort the driver is making. On the other hand, you have to consider it because sometimes completing a service takes a lot of time, while that same time can be spent on several other orders.

Locations

Being the driver demands geographic knowledge of the area; downloading location applications makes the job easier and a plus. Also, drawing the city streets allows you to memorize the addresses better and be one step ahead of time.

Levels of recognition

Grubhub offers a recognition program for drivers, with certain gift benefits and motivation. It has three constantly updated levels every week; at 20 deliveries, new drivers will have their history created.

The requirements to apply are to comply with the rules and the schedule and maintain impeccable attendance.

References

• “Driver Recognition Program | Grubhub Drivers | Levels.” Grubhub |”Driver, https://driver.grubhub.com/recognition/.