Many people started receiving suspicious emails stating they “Made a test deposit to their Amazon Credit Builder.” It generated alarm among the entire community as they thought they were facing a big scam.
Some customers were not even registered with Amazon Credit Builder or were customers of Synchrony Bank, a situation that caused even more concern. So what does the message mean? It was an error on the bank’s part.
What happened, and why was this error caused?
Synchrony Bank did not provide information on the reason for the message but confirmed that it was an internal error and had nothing to do with fraudulent activities. For its part, Amazon assured users that it had nothing to do with the message.
Although the retailer did make the notification that it was aware of the situation and was investigating the root cause of the message. To all this, users asked if they should do anything with their mail, accounts, or credit cards.
The answer to their questions from the issuing bank was that they should do nothing because it was simply an error. Shortly after that, it apologized for the unplanned email and assured people once again that no actions were required.
In addition, Synchrony Bank sent an email to all its customers where it pointed out the following:
“At Synchrony we take customer satisfaction very seriously. We are writing to inform you that one or more emails or text messages you may have received from Synchrony regarding ‘a test deposit was successful’ or ‘action required on your application’ on Monday, November 25 was sent in error.
This was an internal error at Synchrony and did not involve a data breach or fraudulent activity. We have confirmed that none of your personal data was compromised. We apologize for the error and regret any concern this may have caused. We are taking steps to ensure this does not happen again.
Please ignore the email or text message and no further action is required.
We sincerely thank you for your patience and understanding.”
Synchrony Bank is renowned for the security it offers its customers, but since the inconvenience, many users have begun to doubt the privacy they have with the bank. Some do not trust that it was a simple internal error.
The bank assures us that it is still investigating the reasons for the massive message but has not notified the possible causes. This situation has alerted most customers, making them a bit wary of the bank.
What can I do to avoid being scammed by this type of email?
In this opportunity, the institutions indicated that it was an error and there was no need to worry; however, if you receive emails of this kind again, you should notify the bank or the company involved.
If you receive any message asking you to enter a link or send information by mail, you should report it immediately. Banks never ask for this information by email.
It would help to improve the security of your bank account; you can change your password or activate all the security options to alert you when someone logs in from an unknown device.