Grubhub has grown significantly in recent years. The company, created in 2004, has become one of users’ most frequented food delivery services. As more and more customers order online, more errors can happen in the platform.
Many Grubhub users have experienced bugs in the application on several occasions. If this is your case, and you do not know why Grubhub does not allow you to add food to the cart, you probably have some of the most common problems.
Why doesn’t Grubhub let me add items to the bag?
There are many reasons why Grubhub does not let you add items to the cart. If you solve every possible problem that could present itself when ordering food and this is still happening, you should contact customer service.
One of the possible reasons why Grubhub doesn’t allow you to add to your cart is that the selected product is no longer available, either because they ran out of ingredients or because it is no longer on their menu.
It is also likely that Grubhub stopped working just when you were about to place your order, either because of an error in the application or because you have no internet connection.
Common solutions for the error “Grubhub won’t let me add to bag.”
- Change Network settings: Reset all network-related information, such as browser, Bluetooth, or WiFi.
- Clear cache: this will allow you to use the application without leaving traces of your provided data, as this information is stored in the cache. By deleting the stock, you can browse faster, and Grubhub will allow you to add to the cart.
- Restart your device: In case of errors in Grubhub, we recommend restarting your smartphone or computer from where you placed the Grubhub order. The platform usually crashes due to the slowness of the device, so restarting it is an excellent option.
- Update Grubhub: You must have the latest version of the app installed to enjoy more significant benefits. You can update it from the App Store (iOS) or the Playstore (Android). If you can’t update, it’s likely because you don’t have enough space in your storage or the new version is incompatible with your operating system.
Why won’t Grubhub let me add to bag?
Here are the main issues that may arise with your smartphone, connection, and other factors that prevent you from adding food to your Grubhub cart.
- Check your internet connection
The issue could also lay in your Internet connection since the provider’s service tends to freeze (even more so when we need it most). If you’ve verified that your connection is the problem, disconnect the modem, wait at least 20 seconds, and reconnect it.
If the problem persists and you cannot add food to the Grubhub bag, turn off your device for 5 minutes. Then turn it back on and check that it is connected to the internet. You can verify that the WiFi connection works from other devices, such as your computer, TV, cell phone, etc.
- Refresh the webpage
If you notice that the website is frozen or takes a while to open, the first thing you should do is to refresh the page. If it still doesn’t load, you should restart your device. If the error persists, do not try to click on “place order” several times because, even if it takes a long time to load, you may end up placing multiple orders.
Remember that the website takes a few seconds to process the payment after you enter the information about how you will pay for your order. If you refresh the page, you will lose all the information you have uploaded about the payment method, so we recommend you wait a few minutes, and if it does not load, you will have to try again.
Check that you have not made the payment in your cart, as it’s possible that you have placed the order and the request has been completed without you realizing it.
- Using incognito mode
If you cannot place your order normally, try placing it from an incognito tab in Chrome. This way, you can browse safely and without fear of having your data stolen, followed, or your location tracked.
In other words, the incognito mode allows Internet users to browse safely. It does not store cache or cookies, even if you have entered them.
- Updated browser
If ordering from your computer, you should ensure you have the latest Mozilla Firefox, Safari, Microsoft Edge, or Google Chrome version. We recommend using a version higher than Safari 10 and Internet Explorer 9 respectively. This way, you will avoid possible browser crashes and the panic of the screen going black.
On the other hand, you must update the device’s operating system for the browser to run without problems, whether it is one of those mentioned above or any different browser.
Once the browsers are updated, you can easily access the application, as the systems are compatible. If the screen still turns black after clicking on “Get food”, restart the computer and try again.
- The Grubhub website is down.
Being an application with a high demand of “hungry diners”, the web page may collapse and, consequently, Grubhub will display an error. Not much can be done if this happens since it is exclusively an application problem.
You have to wait for the problem to be solved. For more information, contact Grubhub customer service through their social networks, preferably Twitter or Facebook, where you can ask questions and obtain information about the Grubhub website.
Other methods to fix Grubhub website errors
- Using other browsers
Internet browsers can present inconveniences at any time, so if you cannot place your order in Grubhub, it is recommended that you change your browser.
For example, if you couldn’t order using Chrome, you can try ordering again using Safari, Mozilla, Duck Duck Go, or any other browser.
- Enabling cookies
One of the main factors why you usually cannot complete the transaction is that cookies are not enabled. By enabling cookies, you can log in without entering your password each time you access any website.
This is also a requirement to place orders from Grubhub, so if you get an error when completing your order, you should verify that cookies are enabled.
- Disable your device’s VPN
Another thing we recommend in case you cannot access your Grubhub cart is to disable the VPN in the device settings to prevent Grubhub from possibly being blocked. You should also check that there are no VPNs in the browser extension.
Using a VPN will also hide your location, so when using the application, it will not show you the restaurants open with Grubhub near you. After checking that the VPN is no longer enabled, restart the browser or use a different one, and try again.
- White screen
If your screen goes blank when you try to place the order in Grubhub, it is probably a hardware error. If this happens to you, don’t panic and try one of these options:
- Disable all extensions you have in Chrome.
- Clear your cache.
- Turn the modem off and on again.
- Reboot your device.
- Reset advanced browser settings.
Gizis, Alex. “[SOLVED] Grubhub Not Working – Can’t Browse, Order or Track – Speedify.” Speedify, https://www.facebook.com/speedify, 15 Jan. 2020, https://speedify.com/blog/fix-internet-disconnecting/grubhub-not-working-solved/.
“What Is an Unknown Error in GrubHub? – Quora.” Quora, https://www.quora.com/What-is-an-unknown-error-in-GrubHub.