Whenever we buy in a new store, one of the most important things to consider is how their return policy works. Not all companies operate according to the law; each has its own return and exchange manual.
These situations of contacting the store or going there at a certain point can become cumbersome, especially when we do not know how their internal return and exchange policies work.
How does the Return and Exchange Policy work for Tuckernuck?
Tuckernuck, an online store, has its own return and exchange policy on its website because it is common for people to make a purchase in this store and not feel comfortable with the final result.
Returns or exchanges are common because the entire purchase process is virtual, and you don’t have a way to see the product until it arrives physically. That is why it is advisable to know about their return or exchange policy before ordering.
Return Policy
For orders placed through the website or the Tuckernuck app, Tuckernuck offers a 30-day return period. If you start the process after 30 days, you will be charged a $7 return fee.
It should be noted that for a product to be returned to Tuckernuck, it must meet certain requirements. The product must not have been worn, damaged, or washed. Also, all original labels must still be attached to the product.
In addition, all Tuckernuck packages include a pre-paid shipping label. This is to accelerate the return process. You can find this card on the website, with which you can make the shipment from your nearest USPS office.
Product exchange policy
Due to an attempt to accelerate the process of returns and refunds, Tuckernuck does not have a product exchange option. However, the customer will always have the opportunity to request a refund and order the wanted product.
Likewise, the refund process takes 5 to 10 business days to become effective for the same method of payment made.
Key points to consider in the Tuckernuck system.
As a Tuckernuck customer, you should consider several points when initiating your refund process.
You can ask for refunds after the 30 days.
As long as the product meets the specific requirements for return, there is no problem if you exceed the 30-day return period. However, to make a return after this period, you must contact our customer service team and pay a $7 return fee.
Increased Holiday Returns Period
You will have an extended free return period on orders from November 1 through December 9, 2022. This period makes your items available for return until January 9, 2023.
This increase in the returns period takes place every year at Tuckernuck. Similarly, a gift refund service is offered, for which you will need to contact the customer service team.
Would it be possible to return discounted products?
No. Products in the final sale cannot be returned and will not be included in the return policy. In any case, you can always contact Tuckernuck customer service. However, there are no exceptions to this rule.
The policy does not cover personalized products.
As well as, products on final sale, customized, monogrammed, or special order products are not part of the return policy.
Possibility of returning a product through the physical store
Tuckernuck has a physical store in Washington. D.C., where you can return products, saving you the shipping process.
Steps to follow to comply with the returns and refunds process
Once you verify that your product meets the requirements to be part of the return policy, you must start the process itself. This process begins with the $5 shipping label with your order. You can find this stamp on the website in case it gets lost.
You should then pack the product in the best possible way, keeping all its original labels and stickers. Also, you must include your invoice sheet inside the package, so the process is carried out correctly.
Finally, it would be best to take the package to your nearest USPS office or mailbox. Once the package is received at the Tuckernuck offices, the refund will take 5 to 10 business days.
References
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“FAQ – Tuckernuck.” Home | Classic American Quality Clothing, Shoes & Accessories | Tuckernuck, https://www.tnuck.com/faq.html.
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“Returns – Tuckernuck.” Home | Classic American Quality Clothing, Shoes & Accessories | Tuckernuck, https://www.tnuck.com/return.html.