One of the best benefits technology has given us is the possibility of shopping from the comfort of your home or just from anywhere. This way, you don’t have to go to the stores.
However, one of the disadvantages is that if you buy clothes, you will not be able to measure them, and it may happen that when you receive them, they’re not what you expected, and you want to opt for an exchange or return.
This can happen with old navy online. In these cases, it helps to look for information about the company’s return and exchange policies.
How can I return my Old Navy items by mail?
The return process is simple and can be done in 3 steps. First, check the items you wish to return and ensure you have a mail-in label.
If you have never obtained one, you can get one through Old Navy’s interactive return process, where you can create one, print it out, and add it to your return package.
After that, it’s time to make sure your package is secure. You can do this when you pack it. It is recommended that you send the items in their original packaging. The return label should be attached to the package.
Finally, once you are sure that you have completed the steps correctly, you can proceed to ship your package. To reduce shipping costs, you can search through UPS for the nearest Old Navy address.
How long do I have to wait to get my return? How will I get a refund?
Old Navy is always looking to provide the best service to its customers, so refunds are processed quickly. Once your claim has been processed, you will receive your refund immediately.
You can confirm that the transaction has been completed when you receive an email notifying you that the transaction has been completed.
You will receive your refund using the payment method you used for your purchase. If you paid by credit card, it will take approximately 10 business days from the time the request was processed for the refund to be reflected in your account.
On the other hand, it is important to remember that if you do not include the shipping label, you will be responsible for paying the shipping costs. These costs will not be subject to reimbursement.
How do I exchange an Old Navy item by mail?
First, you must choose which product you wish to exchange it for; this can be done by browsing the official old navy website. Then you must follow the mail-in product return steps explained above.
Once you have followed all the return steps and the request has been processed, the store will bill your credit card for the replacement item and ship it to your home address. Shipping of replacements is completely free of charge.
Can I return or exchange products purchased online by going to one of the old navy stores?
Yes, it is possible. However, there are several restrictions that you should be aware of before going to any of their locations.
Old Navy, along with Banana Republic and Athleta, is owned by the Gap, but this does not mean that items purchased at one store can be exchanged for another.
That is, if you want to exchange a product from Old Navy, you can only do so by going to one of its branches.
On the other hand, before starting the process, verify that the item to be returned does not have the ”mail only” option. This can be done by checking the mail that was sent to you as shipping confirmation.
These are the only cases in which you cannot return online purchases by mail.
“Old Navy.” Old Navy, https://oldnavy.gap.com/customerService/info.do?cid=82724.