The Meijer department store is known for its low prices and ease of purchase, making it a very attractive option for Americans. However, it is always possible that an item you purchase may not satisfy you or is not what you expected, so you may wish to return or exchange it.
Like any business, Meijer has structured policies if a customer needs to return or exchange a product. This way, purchases can proceed without fearing losing money later. If you need to know about return and exchange policies at Meijer, here is all the information.
Can I return an item at Meijer?
Returns mean that the money used in the purchase is also refunded; this policy is important since it gives the customer guarantee that the money will be refunded in case the purchase was not the right one.
In the case of Meijer, there is a merchandise return policy. To return an item, you have 90 days from purchase.
How to return an item at Meijer
If you want to return an item at Meijer, you must hand in the receipt, invoice, and article in perfect condition.
The customer must go to a Meijer store and go directly to the checkout area, where they will report their wish to return an item; the cashier will ask for the receipt to verify that they have made the purchase and register the item and the return in the system again.
When the transaction is completed, the money will be returned to you as you paid for the merchandise, and you will be able to make another purchase.
What if I do not have my receipt?
If you do not have your receipt for the purchase, there are two options when requesting a refund. The first is to show a valid ID and ask to register your purchase in the system.
To complete this, the cashier will request information to track the order and be able to make the return.
Now, if you paid with a debit or credit card, it is easier to search for the order; you must give the card number and the ID to which it is linked so that the system finds the order faster. This option is not available for 90 days but for the first 21 days after the purchase.
The other option is if you do not remember which card the return was made from or it was cash, and you do not have the means to prove it when the purchase is tracked, it will not be refunded to the destination account, or the cash will be delivered. Instead, a merchandise return card is issued with the value of the purchase.
This card can be used as a gift card on any Meijer purchase. It is important to know that if a return is made without a receipt, the refund is subject to the item being at a lower price, and the refund will be made accordingly.
Items not eligible for return
Some Meijer items are not available for return according to the return policy. If any of these items are on your return list, they will not be eligible for a return, even if they have faults, receipts, or another complaint.
Non-returnable items include:
- Prepaid wireless phones
- Gift cards, alcoholic beverages
- Electronic or nicotine cigarettes
- No nicotine products
- Stickers or collectibles
- Opened packs of blood glucose monitors.
If the merchandise to be returned is a WIC-approved food item, no refunds are allowed, only merchandise exchange for an exact match.
How about the return and exchange of the bottle?
In the case of bottle and can returns, all Michigan stores accept them. It is important to disinfect the bottles and apply biosafety at the time of return, so it is recommended to separate the bottles or cans before arriving at the store.
The process is to drain them and put them in clean bags or containers. Only beverage bottles sold at Meijer will be accepted, regardless of whether they were purchased in the store. You should know that Meijer has a daily limit of $25 per customer.
The only way the machine will not receive a bottle or can is whether the bar code is damaged or not read since the devices are designed to accept all bottles or cans registered in the Meijer catalog.
If this is your case, please go to the customer service section and explain your case so that an agent can help you process the bottle and return process without any inconvenience.
The bottle return service does not operate 24 hours, as does the Meijer store. It would be best if you went when the machines are in operation.
The hours to return bottles and cans are from Monday to Thursday, from 8:00 am to 10:00 pm. The schedule varies a little on Fridays, Saturdays, and Sundays, from 6:00 am to 10:00 pm.
Remember that this is a fully mechanized process, so no customer service contact is required, which means that bottle or can returns cannot be done in-store with a customer service agent. You will need to adhere to the machine schedules.
If the machines do not work at your nearest Meijer store, or you have difficulty processing or changing hours, contact Meijer customer service: at 1-877-363-4537.
“Bottle Returns Dont Recognize My Bottles or Cans.” Help Meijer, https://help.meijer.com/s/article/Bottle-returns-dont-recognize-my-bottles-or-cans.
“What Is the Meijer Store Return Refund and Exchange Policy.” Help Meijer, https://help.meijer.com/s/article/What-is-the-Meijer-store-Return-Refund-and-Exchange-policy.