When you move house, you need to change your credit card address to receive your monthly billing. Now you can change the information by email, phone call, online or in person.
You must know your account number, card expiration date, date of birth, and security code for the procedure. Updating your Capital One account address is easy; follow the steps below to avoid mistakes.
Address update through the Capital One website
The easiest way is through the CapitalOne website. The account on the site is obtained by applying for a credit card. You must know the data with which you logged in, and you can enter the administrative portal.
When you are inside the platform, you must press the icon with the silhouette of a person found in the upper-right corner of the page. You will see an arrow to the silhouette’s right; press it to display the menu to go to your profile, security, alerts, account settings and functions or log out of the page.
To change your address, click on “profile”, and a new page will load with your CapitalOne credit card information. To edit, click on the pencil icon at the end of the address line and change the address.
In this space, you can add several addresses to your CapitalOne account; it is a way to protect yourself by receiving the information from different email addresses and at your home. The bank will evaluate all before approval.
Changing your credit card address at a Capital One location
It is not the default choice, and many advisors do not recommend going directly to the offices for this issue; it is unnecessary because there are so many options to make the changes. If you still wish to proceed, you should ask the branch teller to make the change.
Before going to the offices, you must collect some basic requirements, such as a current utility bill showing your current address. You must also have your driver’s license to verify your identity.
The best alternative will be to call Contact One. You will complete the process over the phone. It is known as the most convenient option because of the speed of the service; it will be a matter of minutes to register the new address.
What happens if you do not update your address?
If you change your residence and do not inform of the change before the end of the month, you will be sent your credit card statement to the previous location. This situation can put you at risk if someone else gains access to your personal information and credit card data. When someone gains access to your information, they can potentially steal your identity or commit fraud by purchasing products or services in your name.
Capital One’s technical support will always be at your disposal
In the process, problems may arise; in these cases, the best thing to do is contact Capital One’s technical support. The agents will guide you through the process to complete it and have your new address in the system.
Through the website, you can find an active live chat as an alternative to telephone support; if you cannot call, you can access and ask questions to the online agent.
How long does it take to change my address?
The process usually takes only a few minutes and will be reflected immediately after being checked by the system when you make the change online. If you go to an office, from the moment the agent updates the data in the system, your address will be changed.
Now, if you have done it by email, the change may take a few weeks to process; you will know the completion of the process when they send you the approval email.