Visible is one of the best-rated mobile operators, so many users prefer to contract their service with this company. However, sometimes we may be offered a better plan by another mobile operator, so we must know how to cancel the Visible service.
It is a service that offers unlimited everything on the Verizon network for only $40/month. But, despite being cheap, some users may decide that this service is not a good option for them and seek to cancel it.
How can we cancel Visible while keeping our phone number?
There are two methods by which we can cancel the Visible service, which we will explain below:
Keeping our number
We need to contact Visible customer service to keep our phone number and transfer it to the new provider we switch to. To do so, follow these steps:
- Open the Visible application on our cell phone.
- Select the question mark icon in the upper right corner of the screen.
- Click on the Live Chat option.
Once we enter the chat, we will have to tell the advisor that we want to cancel the service and change our phone number to another provider. To do this, we need to have our account number and PIN on hand to complete the transfer, so we need to ensure we have them before we begin.
Customer service can also be accessed from Visible’s help page. There we need to look for the option “Chat now,” and from there, we will be able to do the whole process without any inconvenience.
Getting rid of our number
We can consider this alternative if we want to cancel Visible, and we do not mind losing our phone number. Contacting the customer service department will not be necessary, which makes the process much faster and more efficient. To do so, we will have to follow these steps:
- We open the Visible application on our phone.
- Then we go to the Account section.
- Select the Auto Pay switch to turn it off.
When we deactivate the automatic payment, the only thing we will have to do is wait until our next monthly payment arrives. At this point, we will no longer be charged and can switch to any operator we wish without any inconvenience.
Can I cancel at any time?
Visible is a company that will not keep us tied to a contract and offers us its plan for a price of $40 per month where unlimited everything is included. It is a carrier that will not charge us taxes or additional fees, and hotspot access is included for free.
However, if we want to leave this operator, it will be very easy, and we will not have to worry about being tied to a contract. It can be canceled at any time without this limitation, which means that if we want to change operator, we can do so easily.
When will we be disconnected from the service?
Once we cancel the service, our telephone line will not be disconnected immediately. It will remain active until the next payment date, so we can continue using the service until that time.
How long can we wait to return to Visible and keep our number?
Once we have completed the cancellation process, we will have 50 days from our last day of service to return to Visible and keep our old phone number. Once this time has elapsed, the phone number will be assigned to someone else.
Returning to Visible is very easy; we have to log into our account from the app or website and click on the link in the cancellation alert bar. There the payment of the service will be made, and the service will be restored.
This process can work even if we cancel by mistake, and we will be able to return to our account without any inconvenience. It is as long as it is done within 50 days after the service termination date, so it will be important to consider this aspect.
What is the difference between porting out and canceling the service?
Porting out means transferring the service from Visible to another mobile operator. And in these cases we will take our phone number with us, so we will not lose it in the other operator where we contract the service.
On the other hand, canceling the service will mean we are leaving Visible, possibly using another mobile operator. However, we will not be taking our phone number with us. If we want to keep our phone number, we will have to choose to transfer our service to another carrier rather than cancel our service.