Sometimes it is necessary to contact an authorized person who can access information about Unemployment Insurance in Kentucky.
Theoretically, this is simply over the phone, but some key points are not always appreciated in these inquiries.
Telephone contact for unemployment inquiries in Kentucky
The most direct way to obtain information about Unemployment Insurance in Kentucky is through the appropriate department via telephone contact.
The general telephone number for these types of inquiries is 1-502-564-2900. From this number, you can access live agents. The language is selected in an initial voice message, and then different consultation options are offered.
For example, it is possible to inquire about the status of a deposit, a check that has not arrived, etc.
Areas of Resolution and Alternatives
The telephone hotline is only part of the options we can turn to for information in Kentucky about unemployment insurance. However, through the telephone menu, one can access many solutions.
- Claiming unemployment insurance benefits.
- Check the payment status of an approved benefit.
- Request assistance with the registration process, as well as help with other processes such as resume creation, etc.
- General information
Also, this telephone number can answer employers’ queries regarding some of the common aspects of unemployment insurance.
In any case, we must not forget that it is possible to carry out all these processes through the internet. To do so, you must access and register on the official platform. That can be an even faster and more efficient method, as long as you have clear queries or all the documentation you will need at hand.
The user service hours within the unemployment insurance in Kentucky are Monday through Friday from 7:00 am to 7:00 pm. These are long working hours, but don’t forget that you won’t have any service on weekends. Nor on Saturday mornings.
Specific numbers to keep in mind
Although, as we have seen, there is a general number where you can make your queries, there are also some special numbers for groups of people or specific situations.
These would be the main phone numbers you should keep in mind:
- 1-502-564-2900 is the main number for unemployment insurance.
- 1-502-875-0442 is the telephone number for claims handling.
- 1-800-648-6057 is the telephone number for people with disabilities.
- 1-502-564-3240 will be the telephone number that can use to make and combine claims in which wages earned in Kentucky with wages earned in other states.
- 1-502-564-0020 to make a separation of social security benefits claims.
- 1-502-564-2369 for claims filed on your behalf by an employer.
You can call other numbers, but the above are the primary ones. Within the secondary ones, we highlight the numbers 1-502-564-2387 used for complaints about fraud in the receipt of benefits and 1-502-564-3925 used in pending or potential appeals.
Other forms of contact may include the use of postal mail. In this case, the mailing address would be as follows:
Unemployment Insurance Office Attention BPC 500 Mero Street 4th Floor Frankfort KY 40601
It is also possible to request live support within the service chat on the web platform. To locate the conversation, look for the green button in the lower right corner of the platform: the title of the clickable. Do you need help?
It would also be possible to request help through the support email. In this case, the main email would be UIassistance@ky.gov. There are other emails such as uifraud@ky.gov to report potential fraud or UIworkrefusal@ky.gov to denounce suitable job rejections from people on benefits.
The main advice for telephone assistance is not to despair and to be patient. That is a service that you will sometimes find saturated. Depending on the query type, if a live agent cannot attend to you, it may be that using the platform’s live chat will allow you to solve your doubts.
On the other hand, although they are not official interaction channels, from the point of view of queries or complaints, they can also use social networks to obtain certain specific information—for example, particular campaigns, announcements, etc.