In addition to its home moving and storage services, U-Haul offers the possibility of access to four different types of insurance for its customers. In addition to this, U-Haul also offers a flat-rate insurance model. U-Haul’s insurance claims will depend on the type of insurance you choose.
There are a few things to consider about the insurance possibilities at U-Haul; two of the most important are:
- No proof of insurance is required.
- Any protection package will cover the loss of use of the rental equipment.
Insurances with U-Haul
These are the different kinds of insurance that you can apply for when contracting the services of this company:
Safe move
Offers damage exemption covering most accident damage, except for collision by an overhead object.
It also offers load protection for loss or damage due to collision, fire, storm, or truck overturning. Medical safety and life insurance are also included for both the driver and passengers traveling in the cab of the company’s rental truck.
Safe move Plus
In this case, in addition to the damages of the previous policy, all possible accidental injuries are included, even the collision with an elevated object.
In addition, this insurance boosts protection by increasing coverages for loading, transport protection, and medical or life insurance.
It also includes additional liability coverage that protects the personal insurance policy up to $1,000,000 in losses.
Pickup and van load coverage
This insurance is designed to cover small removals with small vehicles. The company offers vans and pickup trucks for this type of move and insurance for these vehicles.
In this case, the coverage is a collision damage exemption with an excess of $150 for most damages. It does not increase your insurance rates in any case, but it may have some exclusions that you should check with the company.
Safe tow
In this case, it is a cover by U-Haul, focusing on trailers, trailer trolleys, or transporters.
First of all, damage exemption applies to the trailer or rental device. Coverage is also applied to damage to the load and the vehicle that tows the rented vehicle. In this section, different levels of protection can be chosen.
Finally, this insurance provides medical protection and associated life insurance in the case of an accident. Again, it is important to review the exemptions. For example, passengers are only covered if they are traveling in the passenger area of the towing vehicle.
Safe trip
This is an additional roadside protection insurance. All the insurances offered by this company have roadside assistance, but in this case, the benefits are increased by including services such as:
- Unlocking
- Loss of keys
- Running out of fuel
- Stuck vehicle (mud or snow)
U-Haul storage insurance
It is possible to take out storage insurance. This is an insurance policy to cover damage or loss to items in storage.
These insurances can cover, among others, damage due to hazards such as:
- Fire
- Tornadoes
- Wind
- Vandalism
- Lightning
- Pests
- Theft
- Water leakage
U-Haul claims. How does it work and how long does it take?
U-Haul insurance claims can be made through different channels. The most usual ones are:
- Claim via email: Send a message to the customer service email and explain why the claim and the damage that motivates it.
- Claim by telephone: by calling U-Haul customer service and requesting the activation of the corresponding cover, explaining the damage and providing the details requested by the agent.
- Online: through the claims page under “Requests”, follow the appropriate steps for each claim according to the type of vehicle. Here you should also explain what happened, the damage, etc.
In all cases, it is necessary to provide the policy number and all the information requested by the company at the time of the claim.
There is no fixed period for the insurance claim to be settled at U-Haul. It will depend on the coverage type, damage, etc.
Generally, these are fast services, and the claims process is also quick. However, it is important to keep in mind the attention that is required.
Therefore, it is important to provide as much detail as possible to ensure that the service is provided as quickly as possible.