Metromile is an automobile insurance company characterized by a different working strategy than the conventional one. The company has different types of coverage that will be charged each month according to the number of miles traveled during that period. In other words, drivers will only pay for the number of miles driven.
One of the attractions of Metromile, in addition to the sales strategy, is that it has low rates and lower interest rates than the standard. The insurer has stood out for its innovation in all aspects; in that case, it has also designed an extremely simple cancellation process in which the customer does not have to go through a cumbersome process. Do you want to cancel Metromile’s insurance policy? We have made a step-by-step guide.
Can I cancel my Metromile insurance policy?
Yes, customers can cancel the service at any time. Although Metromile has a more attractive approach to auto insurance than the conventional one, since it is dedicated to charging only for miles driven, this is not ideal for all vehicles. A person who uses a car daily and needs to drive many miles daily will pay more than when taking out traditional insurance.
The company understands its target audience and recognizes that it can insure not all cars. Therefore, they designed a simple cancellation process where they do not approach the client with other offers or insist on keeping them on the payroll.
Some insurance companies offer other services and add additional benefits when a customer considers leaving. In this case, the driver can cancel his policy anytime without impediments.
How do I cancel my Metromile insurance policy?
Metromile is a company that emerges with the idea of innovating in all aspects, especially in technology. The administration simplifies the process and suggests interested parties request cancellation via phone, although you can also do it by email and mail. Regardless of which of the alternatives you use, we recommend you have the following information at hand to facilitate the process:
- Name, address, telephone number, and date of birth
- Social Security number
- Driver’s license number
- Policy number
- The date you wish to terminate the policy
Cancel by phone
Of the alternatives previously mentioned, canceling by phone call is the easiest way to discontinue service. The customer service line is 888-244-1702. To be attended by an operator, you must call Monday through Friday between 06:00 am and 06:00 pm.
You must call during the established hours and have all the information and documents mentioned above ready. A customer service agent will attend to you, and you must inform them of your intention to suspend the service. The agent will ask you for personal information such as policy number, Social Security Number, state of residence, etc.
At the end of the call, your insurance will have been suspended. Depending on your state, it may be necessary to inform the DMV that you have canceled your car insurance. But it all depends on your form; we suggest you ask the customer service agent if this rule applies in your area.
Canceling by email
The second alternative to cancel Metromile’s insurance is by email. The company allows customers to terminate the service by sending a request to the customer service address [email protected].
This step is a little more complex than the call because you must write a letter requesting the cancellation of the service. You must include all the previously mentioned personal information related to the insurance. But the process does not end when you press the word “send” you must wait a couple of days for the response to your email where you will confirm the cancellation.
Remember that if you do not confirm your cancellation, Metromile will keep your service active. You should contact our customer service number if you do not receive a response within two days.
Cancel by mail
The third option is similar to the first one, but by sending a letter by post. We recommend you first send a written warning to the company’s headquarters in California. Subsequently, send the letter with the same information with the signature and date of the holder. The mailing address is:
690 Folsom St, Suite 200
San Francisco, California 94107
What is the best way to cancel auto insurance?
Unfortunately, Metromile does not offer an online option to cancel the service. The customer cannot do the procedure through the web page. Therefore, the easiest alternative to cancel the insurance is to call the customer service number.
The phone call usually takes between five and ten minutes. However, email and postal mailings require more time and effort. While these two are also effective, calling is your option if you want a quick and easy alternative.
How can I verify that my insurance has been canceled?
If, after having canceled your auto insurance, you have doubts about whether your request was attended, Metromile gives you a way to confirm that you are no longer part of its policyholders. The only way to know if the company has canceled your insurance is to receive an email and postal mail with a final note informing you that the service has been terminated.
If you cancel by phone, the email recipient is almost immediate. But if you cancel by email or post and have not received confirmation, you should call the customer service center to check your status with the company.
Does Metromile charge a cancellation fee?
No. The company is committed to the customer’s freedom of choice by offering an easy and hassle-free process. The client can cancel the insurance anytime and does not have to pay the penalty or cancellation fee.
At the time of the process, you must be very sure of the cancellation because the company does not have a service pause or suspend service. Remember that Metromile will charge the monthly base and insurance premium even if your car is parked for an entire month.