Apprenticeship new

Customer Service Apprenticeships

British Gas
British Gas
  • Salary: £18,561 per annum
  • Deadline: CLOSED
  • Length of Programme: 1 Year
  • Entry Requirements: N/A, N/A
  • Qualification Gained: Professional Qualification
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    • Cardiff

Customer Service Apprenticeship – in our Cardiff Call Centre

Excellent Starting Salary, £18,561 from day one rising to £19573 upon
successful completion of your apprenticeship, plus an excellent benefits scheme that will
suit your needs from Pensions to Shopping Vouchers available

Here is your chance to train as a Customer Service Advisor through our fantastic and industry leading apprenticeship scheme and come on an exciting journey with us, helping people today and securing energy for tomorrow.

The Role

As an Apprentice at our Cardiff Call Centre, you will play your part in delivering excellent customer service to our existing customers. You’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together. You will deal with everything from billing payments to new SMART Meters to changing a Direct Debit – or helping customer  when moving to their new home, all with the added knowledge that you will be working with some fantastic people and learning excellent customer service skills.

This Apprenticeship could be the start of your new career with a real purpose, so if you want to develop new skills or  it time to change your direction, and wants to gain some real qualifications or it’s your first foot on the career ladder this has got to be one of the best opportunities available.

The Customer Service Apprenticeship is part of a UK wide scheme aimed at increasing your work based skills It is a 13 month Level 2 Customer Service Practitioner Apprenticeship, which on successful completion, will allow you to become a Customer Service Advisor

About You

Your journey will begin with 60 days of induction learning, before progressing to on the job learning throughout the 54 weeks programme.  Support will be on hand through your apprenticeship journey and this will continue throughout your career with British Gas.  There will be a requirement for you to do some study in your own time, and to be committed to completing the apprenticeship, to achieve the Level 2 Customer Service Practitioner qualification.

What You Can Expect From Us

Competitive salary, you will benefit from a quarterly performance related bonus, pension, share scheme, 23 days holiday plus bank holidays, and a host of flexible benefits which can be tailored to suit your lifestyle. In short, our apprenticeship offers you the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.

Apply now and make the first steps into your new career

British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be plenty of opportunities for career progression.

Office location: British Gas, 4 Callaghan Square, Cardiff CF10 5BT

Please be aware that all offers of employment for this role are subject to a background check, including criminal and financial checks

For queries or further information, please contact

Please upload a supporting statement explaining in 200 words or less why you want to be considered for the role of CSA Apprentice in British Gas and why you believe you will be the best candidate for the role.  Please include any volunteering you have done, previous work experience and career aspirations.

Please upload your document to the CV section of your application. This should be completed via the 'Apply' button taking you directly to the British Gas site.